Which statement describes a typical role of a Family Liaison Officer (FLO) during an investigation?

• A. Provide link between police and family during investigation
• B. Appoint the FLO after the incident
• C. Manage CCTV networks
• D. Write the investigation report

Answer: (A)

The main concept tested is that a Family Liaison Officer acts as the bridge between police and the family during an investigation, ensuring clear, sensitive communication and the family’s welfare is supported throughout. This role is about maintaining contact, relaying information accurately, and coordinating with support services so the family understands what’s happening and feels supported. It isn’t about appointing the FLO after the incident—that decision should be made early so there’s a consistent point of contact—and it isn’t about operational tasks like managing CCTV networks or writing the investigation report, which are handled by other teams. The FLO’s purpose is to keep the family informed and supported while the investigation proceeds.