Which function best describes the role of the control room staff?

• A. Making tactical decisions on pursuit
• B. Mobilising, deploying and coordinating resources
• C. Clearing intersections on arrival
• D. Providing medical assistance on scene

Answer: (B)

Control room staff act as the dispatch and coordination hub for incidents. Their main job is to mobilise, deploy and coordinate resources to get the right units and equipment to the scene efficiently. That means taking incoming information, assessing what is needed (patrols, response cars, specialist teams, or support from other agencies), and directing those resources where they’re most required. They also monitor progress, re-task units as the situation evolves, and keep incident commanders and frontline officers updated to maintain situational awareness and safety.

The other options describe tasks that happen on the ground rather than at the dispatch center. Making tactical decisions on pursuit is typically an on-scene or supervisor-level responsibility, not the control room’s primary function. Clearing intersections on arrival is something units at the scene handle, guided by the control room’s coordination. Providing medical assistance is the role of medical responders and ambulance crews, not control room staff.